Privacy Policy — FocusFirst Tutors LLC

Welcome to FocusFirst Tutors LLC

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, focusfirsttutors.com, and our online tutoring services across the USA, UK, and Canada.

By accessing or using our website or services, you agree to this Privacy Policy. If you do not agree with the terms outlined here, please discontinue using our services.

We collect information to provide a personalized, safe, and effective learning experience. The data we collect may include:

A. Personal Information

• Full name, email address, phone number, and mailing address.
• Parent or guardian contact details (for students under 18).
• Payment information (processed securely through third-party gateways).

B. Academic and Learning Data

• Student grade level, subjects of interest, and learning goals.
• Tutoring session attendance, homework submissions, and performance insights.

C. Technical and Usage Information

• IP address, browser type, operating system, and device identifiers.
• Activity logs such as pages visited, session duration, and access time.
• Cookies and similar technologies are used for analytics and personalization.

We collect this data directly from you during registration, while scheduling classes, or when you interact with our platform and communication channels.

FocusFirst Tutors LLC uses collected information for legitimate educational and administrative purposes, including:

• Delivering and managing online tutoring sessions.
• Matching students with qualified tutors based on skill level and preferences.
• Providing academic feedback, reports, and progress tracking.
• Responding to inquiries and offering customer support.
• Sending service-related updates and important notifications.
• Personalizing website experience and optimizing platform performance.
• Ensuring compliance with local education and privacy regulations.

We implement strict administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, or alteration. These include:

• Encrypted communications (SSL/TLS).
• Secure payment gateways with PCI-DSS compliance.
• Password-protected tutor and student portals.
• Restricted internal access to personal information.
• Routine audits and staff training on privacy practices.

While we strive to maintain the highest level of security, no online transmission or electronic storage is 100% secure. We therefore encourage users to maintain strong passwords and avoid sharing login credentials.

Our website uses cookies and similar tracking tools to improve usability and user experience. Cookies help us:

• Remember user preferences and login details.
• Analyze site traffic and performance metrics.
• Deliver relevant educational resources and content.

Users can choose to disable cookies through their browser settings; however, some features of the website may not function properly as a result.

FocusFirst Tutors LLC prioritizes the privacy of minors. We adhere to global regulations, including COPPA (Children's Online Privacy Protection Act), GDPR (UK/EU), and PIPEDA (Canada).

• Personal information of students under 18 is collected only with the consent of their parents or guardians.
• We never use student data for advertising or commercial profiling.
• Parents or guardians may review, update, or request deletion of their child's data at any time.
• Our learning sessions, chat communications, and reports are conducted in a safe, monitored, and educationally appropriate environment.

As FocusFirst Tutors LLC operates in multiple countries, data may be stored or processed in the United States, the United Kingdom, or Canada.

We ensure that all data transfers comply with applicable privacy laws through:

• Standard Contractual Clauses (SCCs) for international data transfers.
• Secure cloud infrastructure with globally recognized compliance certifications.
• Consistent application of this Privacy Policy across all locations.

We may use reputable third-party service providers for:

• Secure payments (e.g., Stripe, Wise).
• Online communication tools (e.g., Zoom, Google Meet).
• Analytics and marketing optimization.

These providers have access only to the data necessary to perform their functions and are obligated to handle it in compliance with this Privacy Policy and applicable laws.

Depending on your location, you may have specific rights under privacy laws such as GDPR (UK/EU), CCPA (California, USA), or PIPEDA (Canada). These rights may include:

• The right to access your personal data.
• The right to request correction or deletion of data.
• The right to withdraw consent for processing.
• The right to request a copy of your information in portable format.

You may exercise these rights by contacting us at info@focusfirsttutors.com.

We will respond to all verified requests within legally mandated timelines.

FocusFirst Tutors LLC may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. The latest version will always be available on focusfirsttutors.com.

Your continued use of our website and services after such updates constitutes your acceptance of the revised policy.